Shipping policy

SHIPPING POLICY

ORDER PROCESSING AND ARTWORK APPROVAL

Redwood Forge products are personalized or made to order. Processing begins after payment, receipt of required artwork and personalization details, and approval of a digital proof when one is provided.

PRODUCTION AND DISPATCH ESTIMATES

Estimated dispatch timing depends on the product and production source:

• In-house wood products: typically ship within 2–5 days after artwork approval.
• U.S.-produced apparel: typically ships within 2–5 days after artwork approval.
• Other supplier-sourced products: typically ship within 2–3 weeks after artwork approval.

These are estimates, not guaranteed delivery dates. Large quantities, special materials, custom packaging, or changes to an approved design may require additional time. We will confirm timing for quote-based projects before production.

DELIVERY TIME

Carrier transit time is additional to production and dispatch. Standard delivery within the contiguous United States typically takes 3–7 business days after the carrier receives the package. The checkout page shows available services and charges. Alaska, Hawaii, U.S. territories, military addresses, remote locations, freight, and multi-location projects may take longer.

SHIPPING RATES AND TRACKING

Available shipping services and charges are shown at checkout when online checkout is available. Quote-based projects include or separately state freight and delivery charges in the proposal. Tracking information is sent to the email address on the order when available.

DEADLINES AND EXPEDITED REQUESTS

If you need products for a fixed event date, contact quotes@redwoodforgecustom.com before ordering. Production and delivery dates are estimates unless Redwood Forge confirms a deadline in writing. Rush production or expedited shipping may not be available for every product and may involve additional charges.

ADDRESS CHANGES AND MULTIPLE LOCATIONS

Customers are responsible for providing a complete and accurate delivery address. Contact us immediately if an address needs to be corrected; changes cannot be guaranteed after production or shipment begins. An order may arrive in more than one package. Multi-location distribution, individual recipient shipping, custom kitting, and freight delivery must be arranged before production and may require a separate quote.

DELAYS, LOSS, OR DAMAGE

Carrier delays, weather, customs, supply interruptions, and events outside our reasonable control may affect delivery. If tracking shows no movement, a package is lost, or an item arrives damaged, email quotes@redwoodforgecustom.com with the order number and photos when applicable. Damaged-delivery claims should be reported within 7 calendar days.

CONTACT

For shipping questions, delivery estimates, or project deadlines, email quotes@redwoodforgecustom.com.