Shipping policy

SHIPPING POLICY

ORDER PROCESSING AND DESIGN PROOF
Redwood Forge products are personalized or made to order. Processing begins after payment, complete artwork, required personalization details, and approval of the digital design proof when a proof is provided.

STANDARD PRODUCTION TIME
Most catalog products are produced within 7 to 15 business days after design approval. Fully custom, high-quantity, multi-name, specialty-material, or custom-packaging projects may require 15 to 30 business days or a timeline confirmed in the project proposal. Business days exclude weekends and U.S. federal holidays.

DELIVERY TIME
Standard delivery within the contiguous United States typically takes 3 to 7 business days after the carrier receives the shipment. A typical catalog order therefore arrives approximately 10 to 22 business days after final design approval. Delivery to Alaska, Hawaii, U.S. territories, military addresses, and remote locations may take longer.

SHIPPING RATES
Available shipping services and charges are shown at checkout when online checkout is available. Quote-based projects include or separately state freight and delivery charges in the proposal. Duties, taxes, customs charges, and import fees for international deliveries are the customer's responsibility unless otherwise stated in writing.

TRACKING
Tracking information is sent to the email address on the order when available. Large, freight, local-delivery, and multi-location projects may use separate tracking or delivery coordination.

DEADLINES AND EXPEDITED REQUESTS
Production and delivery dates are estimates unless Redwood Forge confirms a deadline in writing. Contact quotes@redwoodforgecustom.com before ordering if products are needed for a fixed event date. Rush production or expedited shipping may not be available for every product and may involve additional charges.

ADDRESS CHANGES
Customers are responsible for providing a complete and accurate delivery address. Contact us immediately if an address needs to be corrected. Address changes cannot be guaranteed after production or shipment begins. Additional carrier charges caused by an incorrect or incomplete address may be billed to the customer.

MULTIPLE PACKAGES AND LOCATIONS
An order may arrive in more than one package. Multi-location distribution, individual recipient shipping, custom kitting, and freight delivery must be arranged before production and may require a separate quote.

DELAYS, LOSS, OR DAMAGE
Carrier delays, weather, customs, supply interruptions, and events outside our reasonable control may affect delivery. If tracking shows no movement, a package is lost, or an item arrives damaged, email quotes@redwoodforgecustom.com with the order number and photos when applicable. Damaged-delivery claims should be reported within 7 calendar days.

CONTACT
For shipping questions, delivery estimates, or project deadlines, email quotes@redwoodforgecustom.com.